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Privacy Policy

Last updated: 7 July 2026

This Privacy Policy explains how LUMA MARKETING GROUP LTD ("Luma", "we", "us", or "our"), a company registered in England and Wales with company number 17314977 and registered office at 18 Castle Road, Mountsorrel, Loughborough, LE12 7EU, United Kingdom, collects, uses, and protects personal information when you visit our website, submit an enquiry, or subscribe to our communications. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

LUMA MARKETING GROUP LTD is the data controller responsible for your personal information collected through this website. Our contact details are set out in Section 10 below.

2. Information we collect

We collect the following categories of personal information:

  • Enquiry information you provide via our contact form, including your full name, company name, email address, phone number (optional), the service you are enquiring about, an indicative budget (optional), and the content of your message.
  • Newsletter information, being your email address, if you choose to subscribe to marketing communications.
  • Technical and usage information, such as your IP address, browser type, device information, pages visited, and referral source, collected automatically through cookies and similar technologies. See our Cookie Policy for details.
  • Communications you send us by email, phone, or post, and records of our correspondence with you.

3. How we use your information and our legal basis

  • To respond to enquiries you submit through our contact form — legal basis: your consent, given when you tick the relevant consent box, and our legitimate interest in responding to business enquiries.
  • To send marketing communications, such as our newsletter, offers, and updates, where you have separately opted in — legal basis: your consent. You may withdraw this consent at any time (see Section 6).
  • To provide our services to clients under a contract, including account management, invoicing, and reporting — legal basis: performance of a contract.
  • To operate, secure, and improve our website, including analytics, where you have consented via our cookie banner — legal basis: consent and legitimate interests.
  • To comply with legal obligations, such as accounting, tax, and regulatory requirements — legal basis: legal obligation.

4. Who we share your information with

We do not sell your personal information. We may share information with:

  • Trusted service providers who support our operations, such as email delivery platforms, form-handling services, customer relationship management (CRM) software, hosting providers, and analytics providers, under appropriate data processing agreements.
  • Professional advisers, including lawyers, accountants, and insurers, where necessary.
  • Regulators, law enforcement, or other third parties where required by law.
  • A prospective buyer in the event of a sale or restructuring of our business.

5. International transfers

Some of our service providers may store or process personal information outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations, so your information remains protected to UK GDPR standards.

6. Marketing communications and your right to opt out

Where you have opted in to receive marketing communications from us, you can withdraw your consent at any time by contacting us using the details in Section 10, or by using the unsubscribe link included in any marketing email we send you. Withdrawing consent will not affect our ability to respond to any enquiry you have separately submitted.

7. How long we keep your information

We retain enquiry information for as long as reasonably necessary to respond to your enquiry and for a limited period afterwards in case you contact us again. Newsletter subscriber information is retained until you unsubscribe. Client contract information is retained in line with our accounting and legal obligations. We review our retention practices periodically and delete or anonymise information we no longer need.

8. Your rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your information in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to processing based on legitimate interests or for direct marketing.
  • Request portability of information you have provided to us.
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 10. We will respond within one month, in line with statutory timescales.

9. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Our ICO registration number is: [ICO REGISTRATION NUMBER PLACEHOLDER].

10. How to contact us

For any questions about this Privacy Policy or to exercise your rights, please contact:

LUMA MARKETING GROUP LTD
18 Castle Road, Mountsorrel, Loughborough, LE12 7EU, United Kingdom
Email: privacy@lumamarketinggroup.co.uk
Phone: [PHONE NUMBER PLACEHOLDER]

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page shows when it was last revised.